Hino Watch: 24/7 Roadside Assistance for Your Peace of Mind
Driving a heavy-duty truck is a big responsibility. You have deadlines to meet and cargo to deliver. The last thing you need is a breakdown on the side of the highway. That is why Hino offers Hino Watch. It is a roadside assistance program designed to keep you safe and your business moving.
At Metro Hino, we want every driver to feel confident behind the wheel. Whether you drive a Hino L Series or XL Series, Hino Watch has your back 24 hours a day, 7 days a week.
What is Hino Watch?
Hino Watch is a roadside assistance program that comes free with your new Hino truck. It protects you for the first three years of ownership, no matter how many kilometers you drive.
If you run into trouble anywhere in Canada or the United States, help is just a phone call away. You can speak to a representative in one of 65 different languages. They will arrange the help you need so you can get back on the road quickly.
What Services Are Included?
Trucking is unpredictable. Sometimes, small problems can stop a big truck. Hino Watch covers a wide range of emergency services.
Emergency Towing
If your truck breaks down and cannot be driven, Hino Watch will arrange a tow. They will take your truck to the nearest authorized Hino dealer.
- For Drivers in Niagara: If you are stuck near the border or on the QEW, finding a reliable towing service Niagara region trusts is vital. Hino Watch ensures your truck is towed safely to a certified shop, like our Metro Hino St. Catharines location.
- For Drivers in the GTA: The highways around Toronto are busy. If you break down on the 401, you need heavy towing Mississauga traffic respects. Hino Watch coordinates the heavy-duty recovery you need to clear the road safely.
If the breakdown is covered by your Hino warranty, the cost of the tow to the dealer is often reimbursed.
Lockout and Battery Service
Did you accidentally lock your keys inside the cab? It happens to the best of us. Hino Watch will send a professional to unlock your door so you can get back to work.
They also help with dead batteries. If your truck won’t start on a cold Ontario morning, they will send someone to give you a battery jumpstart.
Fuel and DEF Delivery
Running out of fuel or Diesel Exhaust Fluid (DEF) can be stressful. If your tank runs dry, Hino Watch will send a vendor to deliver fuel or DEF to your location. This saves you from having to walk to a gas station or leave your truck unattended.
How Metro Hino Supports You
Hino Watch gets you off the side of the road, but Metro Hino gets you back in business. When your truck is towed to one of our locations, our factory-trained technicians take over.
We have four convenient locations to serve you:
- St. Catharines: serving Niagara and the border.
- Mississauga: serving the GTA and heavy traffic corridors.
- Burlington: serving the Golden Horseshoe.
- Caledon: serving the North and rural routes.
We use genuine Hino parts to ensure your truck runs like new.
How to Use Hino Watch
Using the service is simple. We recommend saving this information in your phone or keeping it in your glovebox.
- Call the Number: Dial 1-866-365-HINO (4466).
- Have Your Info Ready: You will need your Vehicle Identification Number (VIN).
- Know Your Location: Tell the operator where you are (street name, highway exit, or landmark).
- Describe the Problem: Tell them if you have a flat tire, dead battery, or engine trouble.
Drive with Confidence
You work hard, and your truck should work hard for you. With Hino Watch and Metro Hino, you never have to face the road alone.
Do you need service for your Hino truck? Contact Metro Hino today to book an appointment or learn more about our 2025 Hino inventory.








